The sale of Goods by Automate My Place will be subject to certain laws including, without limitation, the Australian Consumer Law ("ACL"). Our Goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure. This policy is in addition to any rights you have at law including under the ACL which is Schedule 2 of the Competition and Consumer Act, 2010 ("Act").

Automate My Place reserves the right to assess the eligibility of Goods for return (including the condition and age of the goods) BEFORE accepting them as returned. All Goods which a customer wants assessed for return must be:

1. accompanied by proof of purchase from Automate My Place either by providing a copy of the invoice or other proof of transaction; and

2. unmarked and complete with instruction books and accessories such as remotes, controllers, power cords, batteries, battery chargers, connectivity cables and any other out of box accessories supplied as part of the purchase.

Please note that it may be necessary for the manufacturer of the Goods to inspect the Goods in order to assess eligibility for return. Automate My Place will endeavour to procure such assessment within a reasonable time.

While Goods are being assessed, Automate My Place will not be deemed to have accepted the Goods for return.

Except where required under the ACL or other applicable consumer protection laws or regulations, Automate My Place will accept Goods for return in accordance with this Returns Policy and only after assessment as set out above, where the Goods are returned in compliance with 1. and 2. above and:

1. fail to meet a consumer guarantee under the ACL; or

2. are subject to any express warranty given by:

   1. Automate My Place; or

   2. the manufacturer of the Goods; and the Goods are returned in accordance with the terms of that warranty.

Unless found faulty, products returned by Customer due to change of mind may incur a 20% restocking fee. 

Subject to any obligation of Automate My Place at law to the contrary, when Automate My Place accepts Goods for return:

1. for a failure to comply with a consumer guarantee which is not a "major failure", Automate My Place may either:

   1. have the Goods repaired or provide an identical replacement ; or

   2. provide a refund of the amount paid for the Goods; within a reasonable time.

2. for a failure to comply with a consumer guarantee which cannot be remedied or a "major failure" (as defined in the ACL), you may either:

   1. reject the Goods and choose a refund or identical replacement or one of the same type and similar value (if reasonably available);

   2. keep the Goods and get compensation for any drop in value of the Goods caused by the failure; or

   3. agree with Automate My Place to a repair of the Goods; and

3. under express warranty, Automate My Place may either repair or replace the Goods or offer a refund in accordance with the express warranty.

A "major failure" is defined in the ACL and broadly is one where a reasonable consumer would not have acquired the Goods had the consumer been fully aware of the failure, the Goods are unsafe, substantially unfit for purpose or departed significantly from the demonstration model or sample. In this regard you should refer to the ACL.

If you reject Goods purchased from Automate My Place in accordance with the ACL, you must return the Goods to Automate My Place. If the Goods cannot be returned without significant cost to you as prescribed under the ACL, you may ask Automate My Place to collect the Goods.

If Goods are accepted for repair, Automate My Place will undertake such repairs within a reasonable time. All repairs will be undertaken as prescribed under the ACL.

If you are entitled to a refund under the ACL or otherwise, your refund will be issued by credit card, EFT, PayPal or in the case of finance, buy now and pay later or other credit arrangements to the relevant credit provider, depending on your original payment method for the Goods.

After your Goods have been repaired or replacement Goods become available, as the case may be, Automate My Place will contact you to make arrangements for delivery of your Goods. Automate My Place will only pay for delivery of the Goods if they were repaired or replaced because of a major failure or if Automate My Place is required by law to meet the delivery cost.

Except where required under the ACL or other applicable consumer protection laws or regulations, the following products are not eligible for return:

• Electronic Control /circuit boards;

• 12V batteries;

Except where required under the ACL or other applicable consumer protection laws or regulations, opened software cannot be returned if it contained a seal with the software license on the outside of the package and you could read the software license before opening its packaging.

Goods returned for repair which are capable of retaining "user-generated data" as defined under the Act, may as a result of the repair, be subject to loss of data.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair Goods.

The process for return of Goods purchased from Automate My Place online is set out in this Returns Policy with the additional requirement that you need to first obtain a Tracking Number ("TN") to identify your Goods.

If you purchased Goods online via Automate My Place's website and you would like to return them, you should first contact the Customer Care team via email at support@automatemyplace.com.au, who will ask for photos of the goods and provide a return label for the Goods to be assessed for eligibility for return. Please follow all instructions provided.

This Returns Policy will not affect your statutory rights including those under the ACL. To the extent of any inconsistency between this policy and your statutory rights, your statutory rights will take precedence.

If you have a question in relation to this Returns Policy or believe that Automate My Place or any of our staff have not observed your rights under the ACL, please do not hesitate to contact Automate My Place.